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Rental FAQ's

Q. Do I pay for every day over the weekend?

A. No. We are closed Sundays and do not charge for a day we are closed. Generally, Friday to Monday is classed as a 1-day hire unless the item is in high demand in which case Saturday to Monday is the 1-day hire. Discuss your needs with your local store.

A. Not fully washed but we asked you rinse items for hygiene purposes and to avoid food and drink becoming caked onto the items. We do however ask that you DO NOT wash linen.

A. Each of our stores use different suppliers and stock different ranges of linen options therefore, please enquire directly with your store of choice for current pricing.

Q. How far in advance do I need to book my items?

A. We advise booking as early as possible to ensure we can supply your needs.

Q. When do I need to pay for my booking?

A. To secure your booking a deposit is usually required as soon as possible with full payment required prior to delivery or at time of collecting.

Q. What happens to my booking if I have made a deposit and wish to change the order?

A. Changes can be made after a booking is placed as long as there is stock available and reasonable notice is given. We will always endeavour to meet the needs of our customers where possible. Your deposit remains assigned to your booking.

A. Yes, our friendly teams have many years’ experience in how to host, plan and run successful functions. From birthdays and weddings to corporate functions. We are here to help.

Q. Do you set up all the hire equipment?

A. Unfortunately not. We can deliver the hire equipment to your site at a charge but we don’t do any set up.

A. No, the easy up is a self-install item that as per its name is easy to install. You will need at least two people and it will be up in minutes.

A. Unfortunately not. Gear hired over the weekend will be due for return on the following Monday (Tuesday if Monday is a public holiday). If you have any issues with this please discuss it with the store prior to commencing hire.

Marquee FAQ's

Q. Does your marquee price include installation and dismantle?

A. Yes, we will always quote an installed and dismantled price.

A. Yes, usually we will conduct a site inspection and meet with you to obtain a full picture of your function. Once we know what your expectations are, we can advise you on the marquee size options. Things like dancefloors, bridal tables, catering areas and staging all take up room so we need to know this.

A. We have other anchoring options available, including using concrete weights. This will be assessed after a site inspection.

A. In most instances this won’t be a problem and can be discussed with our staff. Sometimes in heavy demand periods this won’t be an option, but we do realise you may need time to internally fitout.

A. No, once we have worked out your requirements and location, a freight price will be provided based on the amount of equipment needed. In the case of larger marquees, we may need to bring in heavy machinery which will also be quoted separately.

A. We can cater for any event and offer marquee sizes up to 30m x 150m. We have hundreds of different sizes and configurations available and have supplied some of this country’s largest outdoor events. We also have a huge quantity so highly likely we can supply you with what you need.

A. Yes, we not only supply marquees but can fit it out with roof linings, clear walls, flooring, carpet, furniture, lighting, staging, PA systems – the list goes on. Talk to our experts on what we can do for you.

A. Currently any marquee over 100sqm or that is planned to be in place longer than 1 month requires a Temporary Building Consent. You need to apply for this through your local council. Sometimes for smaller functions or under special circumstances an exemption will be granted. A copy of your permit or exemption will need to be supplied to our team prior to installation. 

A. Carlton Group is a member of the Hire Industry Association of New Zealand (HIANZ). Our staff are highly trained through the industry standard rigging course and in the case of larger events, we will supply you with a Site Specific Safety Plan (SSSP). We regularly monitor wind patterns and will advise you immediately if we have any concerns.

A. Although our marquees are of top European design, they are a temporary structure and have limits on wind tolerance. This information will be made available to you in the documents required for obtaining the permit.

A. Since marquees require a lot of background work you don’t see such as cleaning, maintenance and packing, we do need to charge out an appropriate amount if the marquee was cancelled. Often, we turn away other work due to the marquee being booked with you. If the marquee is cancelled 3 months out from the function date we will refund fully, if cancelled within 30 days a 25% cancellation fee applies, if cancelled within 7 days a 50% cancellation fee applies.

A. Full payment is required prior to installation. Contact your local branch for deposit terms.

A. The onus of responsibility for insurance on the hire equipment is on the hirer. Any missing equipment, damage or vandalism will be charged back to the hirer.

A. Yes, either yourself or a designated person who will be onsite during the function and responsible for the marquee, must be onsite during the installation to complete the customer sign-off sheet after instruction from our team regarding fire exits, evacuation, removing/re-installing walls etc.